Help & Support

Email support@thaihalo.com and we will get back to you, usually within a couple of days. Please tell us the phone number on your account and describe the issue.

Open the person's profile, scroll to the bottom, and use Report profile or Block user. Reports are confidential and reviewed by our team. Blocking immediately stops all contact.

Go to your profile and follow the verification steps to take a live selfie. Good lighting, no sunglasses or hats, and facing the camera give the best result. Verification is optional but helps others trust you.

You can see and cancel ThaiHalo Premium at any time. If you subscribed through an app store, manage it in that store's subscription settings. For anything else, email us.

In Settings > Account you can pause your profile (hide it while keeping your matches and chats) or permanently delete your account and data.

Keep chatting inside ThaiHalo until you are comfortable. Meet the first time in a public place, tell a friend your plans, and never send money to someone you have not met.

If you are in immediate danger in Thailand, call 191 (police) or 1669 (medical emergency). The Tourist Police can help in English on 1155.