Privacy Policy

Account details: your mobile phone number (required, used to sign in via a one-time SMS code) and, optionally, an email address you add later to secure your account.

Profile details: your first name or nickname, date of birth (to confirm you are 18+), gender, who you are looking for and your relationship intentions, city, and anything you choose to add such as a headline, bio, height, body type, education, occupation, smoking and drinking habits, whether you have or want children, languages, nationality, English level and interests.

Photos: the pictures you upload to your profile and any private album you create. You control which photos are public and who may see a private album.

Verification selfie: if you choose to get the blue verified badge, you take a live selfie that we compare against your profile photos to confirm you are a real person.

Messages and activity: the messages you send, the profiles you like, pass, favorite or super like, the profiles you view, and private notes you keep about other people (only you can read your notes).

Payments: if you buy Premium or SuperSwipes, our payment provider collects your payment details. We receive confirmation of the purchase but never your full card number.

Approximate location: with your permission, we use your device location to show distance and let you filter by distance. We round your coordinates so we only ever store an approximate area (about 1 km), never your exact position. You can turn this off in your device settings.

Usage and device data: basic technical information such as your general region, app version, and log data needed to run the service securely and prevent abuse.

Cookies: we use a small number of strictly necessary cookies to keep you signed in. We do not use advertising or tracking cookies.

Photo verification uses facial recognition technology (Amazon Rekognition) to compare your live selfie with your profile photos. This processing may involve biometric identifiers.

Verification is optional and only happens when you choose to verify. We use the selfie solely to run this one comparison and to record the result (verified or not). We do not use it for advertising, and we do not sell it.

We keep the verification result on your profile. We do not retain the live selfie beyond what is needed to complete the check.

To create and run your account, show your profile to other members, and power discovery, matching, messaging and search.

To confirm you are 18 or older and, if you choose, to verify that you are a real person.

To keep ThaiHalo safe: detect and act on fake profiles, scams, harassment, and behaviour that breaks our Terms or Community Guidelines.

To process payments for Premium and SuperSwipes.

To send you service notifications (for example likes, matches and messages) if you enable them, and important account or security messages.

To comply with the law and respond to valid legal requests.

Other members: your public profile, photos, and activity such as likes and messages are shared with the members you interact with, according to your privacy settings.

Service providers who help us run ThaiHalo, only for that purpose: Supabase (secure database, photo storage and sign-in, hosted in Singapore), Twilio (sending SMS verification codes), Amazon Web Services (photo verification), Stripe (payments), Resend (email), and our hosting provider. These providers are bound to protect your data.

Legal and safety: we may disclose information if required by law, to enforce our Terms, or to protect the rights and safety of our members or the public.

We do not sell your personal information.

ThaiHalo operates with providers located in different countries, including Singapore and other regions. When your information is transferred across borders we take steps to ensure it remains protected in line with this Policy and applicable law.

We keep your information while your account is active. If you delete your account, we delete or anonymise your personal data, except where we must keep limited records to meet legal, security or fraud-prevention obligations.

You can pause your profile at any time to hide it without deleting your data, or delete your account permanently from Settings.

You can access and update most of your information directly in the app. You can control privacy settings such as online status, profile visits, read receipts and incognito mode.

You can request a copy of your data, ask us to correct it, or ask us to delete it. Thai users have rights under Thailand's Personal Data Protection Act (PDPA); users in other regions may have similar rights under local law.

To make a request, contact us at support@thaihalo.com. We may need to verify your identity first.

We use encryption in transit, access controls and reputable infrastructure providers to protect your information. No online service can be perfectly secure, so we also ask you to use a strong sign-in and to be careful about the information you share with other members.

ThaiHalo is strictly for adults aged 18 and over. We do not knowingly allow anyone under 18 to use the service. If we learn that an account belongs to a minor, we remove it.

We may update this Policy from time to time. If we make significant changes we will let you know in the app. Continuing to use ThaiHalo after an update means you accept the revised Policy.

For any privacy question or request, contact us at support@thaihalo.com.